New York - June 2001
I never write letters like this but wanted to tell you how great your product is. I live in the Northeast and had reservations on how well a solar pool heating system would work. I am more then satisfied with the kit I bought from your company. My 20 x 40 pool was opened at 66 degrees and in about a week I had it up to 78 degrees. In less than two weeks I had the pool in the 80's. This was in the beginning of the season when the sun and air temperatures were still mild.
The greatest thing about the solar panels is that they have extended our season by two extra months. The pool is no longer cold and we are even swimming at night because of the warmer temperatures. Our friends are envious because they bought propane and electrical heaters and can't afford to run them with the sky rocketing prices for fuel and electricity.
The installation was a snap and only took me a weekend to complete. My pump handled the run without any problems and with very little loss of water flow from the returns. I appreciate only the help your technicians provided me during the installation phase. I never waited more then 20 seconds for a tech person and he answered all my questions in a friendly professional manner. KUDOS!!
Nevada - April 2007
As you may have seen, I placed the order. Thanks for the online help. Your quick response to question and you adding links in your email helped me very much. (You have a big web site). That and the full explanations and extensive descriptions of your equipment on your web site placed your company far and above the others I was looking at. You can be sure than when my son is ready for his panels it’ll be from you guys.
Florida - February 2007
Thanks for your support during our extremely stressful transition. We know we will love being here once all gets settled but, so far, there's a ways to go with getting to that point. Your staff is wonderful and I thank you for understanding our STRESS during this time. I hope we will be resting in our wonderful SOLAR HEATED POOL soon! Have a great week and, again, thanks to you and your staff.
Cheryl and Ted
Florida - September 2006
Dale, I rather think I forgot to make the main point - my clients relatives/friends who are at the site (he will come over in 3 weeks) are very happy with the pool heating system post startup - a week ago it was chilly - now it is "wonderful" !!!!!!!!
If only I could get them to roll out the cover each night I would be a happy man! But they are so dreamy in the warm water that they forget to do it!!!
- an interesting discovery by one of them is that there seem to be warm zones and cooler zones when she goes for a night-time swim? I told her to swim close to the lights ? is there enough energy to make a difference close to the said lights?
My own common sense tells me that we should try and heat the pool to the max now we are entering October as we will store a bit of heat and keep the water at max so that the main man (i.e. - he who paid me (and thus you!)) is pleased when he comes in 3 weeks time?
Anyway it is nice to have contented customers - thanks!
Kentucky - April 2006
I purchased the Vortex solar panels from you 2 years ago, mounted them on the roof of my indoor pool, and absolutely love them. They work great!
Here is the photo of the solar panels installed on my pool house. This system has kept my 18 x36 pool within 4 to 5 degrees of the outside air temperature just like you promised. I haven't spent a dime on fuel to heat the water in my pool in 2 years. The only maintenance has been an occasional re-tightening of the hose clamps between panels. Thanks for helping me get up and running.
Florida - April 2006
As an aside, I would just like to note that dealing with your company has been a very pleasant experience. The professionalism that has been displayed by your sales and customer service staff has been quite extraordinary. Rest assured that I will highly recommend your services to any of my friends and neighbors without hesitation.
Florida - January 2006
Wishing you and yours the best in this new year. As for last year, I personally did not fare well from hurricane Wilma. In particular, most of my roof shingles were lost and I shall require a new roof. However, it may be pleasing for you to note that the one part of my roof that remain protected was that portion covered by your solar panels. They remained fastened and unflinching throughout the storm, and apparently saved the roof shingles below. Indeed, unlike every other area of my roof that sustained damage and which consequently allowed the leaking of rain water leading to internal damage, the solar panel section remained water tight.
Florida - December 2005
People ask us about our solar heating and we tell them......go to Solar Direct... because of the service and product.
Thanks so much,
Nevada - November 2005
Thank you for your help! I will recommend your company to anyone who asks about my panels.
Massachusetts - August 2005
My house is in the background. It works great. Pool hit 92 degrees last week! I do need a solar blanket... as it cools off at night. Maybe I will use the new liquid blanket.
Florida - August 2005
Just a quick note to say how easy it was to install my new
solar sytem that I purchased from you. I ended up installing the entire system by myself, it probably took me a total of only about 18 hours.
The system was quite large (i.e. 10 - 4x12 panels) but it definitely works. The first day it was on it raised the pool temperature from 73 F to 84 F, a couple of days later it was at least 90F.
In the past I have not been able to use my pool from October to March, but now it appears that I can use this pool year round. Thanks for a great system.
California - August 2005
I used the pump for the water fall and it works great. Temperature rose nicely from morning to late afternoon! We are very happy with the system.
Minnesota - June 2005
I wanted to give the system a few weeks of running before I sent this to you.
I could not be any happier than I am with the solar kit. Once we finally started getting some sun, the pool got up to temperature fairly quickly. I have even determined that above 86° is too warm for us, even up here in Minnesota. I really was leery about doing this myself, but thanks to you and your team, and the great support, it is functioning just like you said it would. Because we tend to want to start up the pool and get it to swimming temperature immediately, I believe my solar system will pay for itself completely in two seasons. Too bad there isn't solar electric to power my pumps!
If you ever have anyone close to me who's thinking of installing one of your kits, I would love to show off the system!
Thanks again for all your help, Jim Powell
Florida - June 2005
You folks are first class on customer service. The strap arrived yesterday. This is less than 24 hours after my e-mail to you folks, WOW! I wish all companies responded as good as you guys. It has been a pleasure doing business with your company. I am trying to convince my cousin to buy a system from Solar Direct.
Thanks again, John Baust
Florida - April 2005
Thank you for sending your employee Frank to install the solar panels for us. He did a great job. We only wish that the rest of our hurricane damage repairs were done in such a professional manor. Also, thank you for not ripping us off.
Sincerely, Bill and Barbara Zalenski
California - April 2005
The missing parts have arrived in fact they would have been here on the 5th but fedex shrewd up. I picked it up at there local office today 4/11/05 thanks for the great service. Just a foot note I got the panel up this weekend and did a test to see well they work the weather was partly cloudy and the outside temp was 71 the incoming water from the panels was 96. You guys are top-shelf I'm very impressed with the service and your product.
Florida - February 2005
You supplied and fitted a pool heat pump for us in March and you may remember us questioning you prior to purchasing as to how efficient it would be at heating the water. Well we have just returned to the UK following a three-week stay at our Florida home and even though the weather got quite cold at times, the heater did a great job and for the first time in January (we have been coming for 15 years) we could enjoy the pool!!! Mind you we have not seen the electric bills yet…
Many Thanks! Chris & Elaine Brooke
Florida - February 2005
Just wanted to let you and your company know that my spa cover arrived yesterday and it is beautiful--better than I imagined. Thanks for the lovely workmanship and fine attention to detail. I know I won't need another for quite some time, but I will be passing along your company's name to my friends.
Thank you. Joan Van Glabek
Kentucky - January 2005
Thank you very much for your reply to my pump problem. I might well have a suction leak and will investigate it. I also want to tell you that we love our Vortex panels. I didn't spend a dime on energy to heat my indoor pool this past season. Thanks again for your help.
Florida - January 2005
I spoke with you several times over the phone re: a solar panel leak. You sent out a repair/service person by the name of Frank Heddings. I have had 2 visits from him now. I just want you to know that you are very, very fortunate to have such a fine, polite employee working for you. I hope you appreciate his hard work, long hours and certainly add hours on weekends. It was a pleasure to have him complete the repair and service. I hope he is well compensated for his employment with your company.
Thank you, Mary Ann Blaubach
P.S. Frank did not solicit this note or comments.
Florida - November 2004
Recently I purchased a solar pool heat system, a pool cover and a roller through your internet sales. I installed the system (8 panels on two different roof surfaces) with the help of 3 friends. It took us about 6 hours to complete the installation, assemble the roller, and trim the cover. I had previously downloaded the installation instructions and had studied them thoroughly. The installation was very simple do to the quality of the system, the accuracy of the instructions, and the completeness of the deluxe kit and the split kit.
I checked the water temperature before opening the valve to "turn on" the solar heat system. It was 73 degrees. Exactly one week later, the temperature is now 90 degrees. I thoroughly researched solar pool heat before deciding on your system, and I am very pleased with the results. You can count me as a completely satisfied customer. I have "showed off" my system to all my neighbors with pools, and anticipate helping some of them install your products in the near future.
Just wanted to drop you a note to tell you I finished installing my
kit. It took me 6 hours to install all 9 panels and the rooftop plumbing. It took another 4 hours to dig and install the plumbing to the pump. The kit was very easy to install and very straight forward.
Thank you for the professional manner which your company has displayed in promptly delivering us a solar pool heater. It works GREAT!
Installation was completed in short order and we are happily enjoying a very warm pool. It took 2 old men 2 days to complete the roof installation and another day to complete the plumbing. The pool stays at almost a constant temp. I am very pleased with the product and it is the envy of the neighborhood.
My husband installed the system
over Memorial Day week-end. We had a couple of questions while we were putting the system but you made yourself available for the technical support we needed to complete the job and it was very much appreciated.
It was a definite pleasant experience to deal with Solar Direct. Your follow-up with us was excellent, all questions answered knowledgeably and professionally, all phone calls promptly returned. I would highly recommend your company. We are enjoying the pool with average temp. of 90-93 degrees.
Maryland - September 2001
Sorry it has taken me so long to write to you to express our satisfaction with the solar heating unit we purchased from you. It certainly underscores how well it has worded - we have been operating the system for four years now and we have never had a problem.
I know you will remember us - I doubt that many of your customers pestered you with as many telephone calls as we did. Our pool is a relatively small community operated pool. It is spring fed and the water temperature when we fill the pool in the spring is 55 degrees, the water temperature seldom reached 80 degrees before early August. That fact limited pool use and the effective length of our season. It was also a problem with our swimming lesson program for young children that begins early June every year. We needed use of the pool from June 1st until September 1st.
We began the search for a solar heating system in the fall of 1997, despite the skepticism of some members of our board of directors, and came across your web page. You were one of the few companies that offered solar heating systems in kit form and the only one that was willing to take the time to help design a system that would meet our needs. I was especially impressed when I dropped in at your offices unannounced and found that everyone was willing to stop what they were doing to answer all my questions.
Every representation you made to us about your system has been borne out by our experience. A group of 4 of us installed the entire system in three days - on the fourth day it was up and running. The difference it has made is nothing short of remarkable. I cannot tell you how many people comment on the difference it has made. It is impossible to imagine how we operated without the solar heating panels. We can actually use the pool until October and could begin in early May which is much more than we actually expected.
If you ever have prospective customers who would like to talk to someone with one of your systems in place, please feel free to have them contact us. We have nothing but praise for your product and for how your company treats its customers.
Pat Reed, President
Sullivan Heights Swim Club
Arizona - March 2001
Just wanted to drop you a note regarding my recently filled order for a pool heating system. I finished installing the system yesterday and am quite pleased. I order a lot of products from catalogs and via the internet and, although the items typically end up OK, I rarely get everything I asked for, especially when the item is some form of kit. I do a lot of woodworking, and many of the "put-it-together-yourself" kits lack sufficient fasteners or worse.
I am quite impressed with both the ease of installation of your product and the fact that the kit was so complete. Before opening all the boxes, I made a list of all the pieces and parts (PVC fittings) I thought I would need to buy before starting the install. I was pleasantly surprised that all of them were in the boxes you shipped.
Your instructions for installation are well written and easy to follow. I had no trouble getting everything up and running and after reading them. Overall, your product gets high marks from me.
Pennsylvania - August 2007
Enclosed are the cut off corners from solar panel returned as per terms of the warranty agreement. Please process as necessary and contact me if there are any issues.
I would also like to take the time to thank you for your quick response in replacing this defective panel. The system has been running flawlessly for about five years now. This leaking panel has been the first and only problem we have experienced. Your warranty procedures made this replacement an easy and painless process.
It is good to see companies stand behind their products as advertized and a pleasure to do business with them. If you need a recommendation or reference in Northeastern Pennsylvania, you can always get a positive one from me.